Open this page on your phone
The download has to happen on the Android phone you use Korale on. On the phone, open a browser and go to getkorale.com/download — or send yourself this page's link.
SAMSUNG PHONES ONLY — DO THIS FIRST
Open Settings → Security and privacy → Auto Blocker and turn it off. It blocks apps that aren't from the Play Store, which includes Korale for now.
You can turn it back on again once Korale is installed.
Turned off looks like this (grey switch).
Open this page on your phone
Do this on the phone where you use Korale — not on a computer.
Tap the big green Download button.
WHAT YOU'LL SEE
Your browser may say "This type of file can harm your device" (or "Can't download safely"). That is a standard message for any app that does not come from the Play Store. Tap Download anyway (in Chrome: tap "Download anyway" or the small "Keep" / "OK" button).
Allow installs from your browser (first time only)
The first time, your phone will ask permission to install apps from the browser you used. Tap Settings on that message, then switch on Allow from this source.
If you do not see the message, open it yourself:
Samsung phones: Settings → Apps → (three dots) Special access → Install unknown apps → choose Chrome (or Samsung Internet) → turn on Allow from this source.
Google Pixel and most other phones: Settings → Apps → Special app access → Install unknown apps → choose Chrome → turn on Allow from this source. (On some phones: Settings → Apps → Chrome → Install unknown apps.)
WHAT YOU'LL SEE
A screen with a switch labelled "Allow from this source". Turn it on, then press the back arrow to return to the download.
You can switch this off again after Korale is installed. Korale only asks for it so the phone lets you install the file you just downloaded.
If Google Play Protect says "App scan recommended"
This is Google Play Protect. Korale is not in the Play Store yet, so Google has not scanned it — that is the only reason.
Tap the small words Install without scanning (above the blue buttons). Do not tap "Don't install app."
Tap Install without scanning.
WHAT YOU'LL SEE
A white box with a shield icon. "Install without scanning" is small text above two blue buttons — tap the small text, not either blue button.
Open the downloaded file if your phone asks (Open, or find "Korale" in your Downloads), then tap Install.
Installing over the old version keeps your login and everything you have saved. Do NOT uninstall Korale first — uninstalling deletes entries that are saved on the phone but have not been sent yet.
WHAT YOU'LL SEE
A screen that says "Do you want to update this app?" (an update) or "Do you want to install this app?" (first time). Tap Update / Install.
Tap Open when the install finishes (or use the Korale icon). If it asks you to sign in, use your usual email and password. That is all.
It says "App not installed" or "conflicts with an existing package"
That means the copy already on your phone was signed differently from this one, so the phone will not let one replace the other.
First open the old Korale and let it sync — wait until nothing says "waiting to send" and you have a connection. Then uninstall the old Korale (press and hold the icon → Uninstall), and install the new one from the Download button. Sign in again and your ranch is back.
Do this only for this message. A normal update never needs an uninstall.
I have an iPhone
Korale for iPhone is not ready yet. For now, open getkorale.com in Safari and sign in there — it has the same records.
Still stuck?
Email admin@getkorale.com and say what phone you have and what you see on the screen. A photo of the screen helps. We will walk you through it.